Service Technician 1

Reports to: Energy Division Manager
Locaiton: Harriston

Purpose and Summary Statement
Under the direction of the Energy Division Manager, the Service Technician 1 is accountable for; the safe operation, maintenance, installation, and/or security of equipment and machinery, such as Cardlocks, petroleum equipment, and facilities and/or vehicles, while ensuring government codes are met. This position requires a Gas Technician 2 (G2) certification over and above a TSSA PM3 license.

The Service Technician 1 delivers value to customers in the areas of home heating, farm accounts, and commercial accounts by conducting service work and repairs, as well as providing general labour inside and outside the facility as required by the Manager.


Supervison and Leadership
No supervisory role. May assist with the training of part time or seasonal employees.


Essential Job Functions
Follows service schedules with emphasis on time and cost efficiency, while ensuring dependable service is provided to all customers.

Handles customer inquiries.

Delivers, installs and removes Energy Department equipment for customers, while ensuring all government and TSSA codes are met. Significant work/projects are first discussed with the Energy Division Manager or the Service Technician 2.

Provides back-up for the Energy Drivers.

Maintains fuel equipment and/or vehicles, including Cardlocks, such as cleaning, painting, lubricating parts, checking fluid levels, refilling equipment tanks, and replacing filters in order to improve performance. Maintains freshly painted tanks and equipment with fresh logos and is expected to properly identify tanks that need refurbishing.

Monitors parts and equipment inventory levels. Under direction of the Manager/ Service Technician 2, orders parts and ensures product inventories are maintained to service customers. Conducts inventory counts and assists with review of variance reports.

Ensures that all associated documentation, including shipping and receiving, TSSA forms, and billing information is accurate and completed according to schedule.

Ensures Energy yard and parts building are organized and maintained in accordance with NWC guidelines and the Manager’s expectations.

Provides general labour, including good housekeeping and operates equipment safely and efficiently inside and/or outside the facility as required

Represents the Co-operative in a competent and professional manner. Maintains assigned company vehicle in a manner which promotes company image.

Assists in other areas as required.

Working as part of the Co-op team, ensures that company objectives, customer service levels, employee relations and inter-branch relations are improved and promoted.


Other Job Functions
Follow the Occupational Health and Safety Act (OHSA) regulations for employees: use or wear any equipment, protective devices or clothing required by the employer; report any known workplace hazard to the employer or supervisor; report any known contravention of the Act or regulations to the employer or supervisor; not use or operate any equipment or work in a way that may endanger any worker. Interested employees are encouraged to attend Joint Health and Safety (JHSC) Meetings, serve on the executive and become certified workers. All employees are required to participate in the representative selection process and to complete inspections with a Certified Worker when requested.

Participate in NWC training which includes, but not limited to, the mandatory Ministry of Labour course, NWC Health & Safety Standards and Policies, and Accessibility Policies (AODA).

Performs other duties as assigned


Generally requires a high school diploma or equivalent, or a combination of experience and training to provide the required knowledge and skills regarding the installation and removal of petroleum / propane equipment. Normally trained in several of the following of the following: G3, G2, OBT, PM3, CPPI (petroleum handling), Fuel Fire and Spills Response, ROT (propane handling), Propane Pump Attendant, Lifting Devices (forklift and crane) and Transportation of Dangerous Goods.

Must also possess or the ability to obtain a valid DZ driver’s license; a driving abstract that represents a history of safe operation, as well as the ability to maintain insurability.

Understanding and experience with fuel/propane equipment maintenance and installation and related inventory management with proven knowledge regarding the tank installation process in accordance with TSSA.

Demonstrates safe driving techniques, with ability to operate a motor vehicle safely and efficiently in adverse road, weather, and traffic conditions; demonstrated time management such as determining cost efficient scheduling of maintenance and repairs.

Demonstrates ability to read maps, follow specific delivery directions and instructions, follow posted safety rules and safe operating procedures to ensure proper techniques are performed; write and make accurate entries in daily report.

Demonstrates basic math skills, such as the ability to add, subtract, multiply, and divide in all units of measure and understanding of basic computer skills as they relate to the position.

Ability to work independently, and in a team-oriented environment.

May be required to work extended hours, particularly during peak seasons.


Working Conditions
Work will sometimes be conducted in an office or warehouse environment. Regular outdoor activity should be expected, especially during peak seasons. Regular travel within and outside the market area will be required.

May be exposed to a moderate amount of climbing and working at heights.

Frequent lifting, carrying and storage of materials and product weighing up to 50 lbs. may be required. On occasions may be required to lift product weighing up to 100 lbs.

The Service Technician may be continuously exposed to dust, agricultural chemicals, fertilizers, fumes and smells from gasoline, propane, diesel, fuel, and lubricants.

When making service calls to company and customer locations, travelling may result in driving on gravel roads for extended periods, driving in winter conditions, and occasional storm-like conditions. Additional hours, or time outside of normal hours, may be necessary due to operational requirements.

CSA approved safety boots are mandatory safety attire. Other personal protective equipment maybe required to be worn such as hard hats, coveralls, safety glasses, hearing protection, respiratory equipment, fall arrest equipment and dust masks.